Category:Community (You may also like similar terms related to the community category) Cannot find the full form or meaning of JKQ You may be looking for another term similar to JKQ. Type your term into the site`s search field or check out 50+ related full forms to find the term of your choice. KM: Knowledge ManagementA system for managing, creating, sharing, and using knowledge and other types of information within an organization. CLI: Call Line IdentityMethod for incoming calls is directed to a contact center that identifies the caller`s information. RFI: Request for InformationUsed to gather information from various customers or suppliers. In the full form of JKQ, this is the meaning of the abbreviation JKQ in the field of business in general and in The Unclassified in particular. KPI: Key Performance IndicatorAn element or type of data used to measure performance within a business or call center. CSA: Customer Service Agent, also known as CSR call center acronym, the customer service representative is one who interacts directly with customers via phone, chat, email, or any other platform. CEM: Customer experience management technology that stores customer information in one place with real-time updates. The definition of JKQ is given above, so look at the related information. KB: Knowledge BaseA technology for storing complex or unstructured information used by a computer system.
LAN: A computer network that connects devices within a group or group of buildings. QA: Quality assurance measures service quality through continuous monitoring of calls and call requests. SL: Service Level A measure related to customer service satisfaction and agent quality. Your service level is determined by the percentage of calls answered with targeted timing. CSAT: Customer Satisfaction Controlled by the customer, it is a survey by commitment or after the call that is completed by the customer to measure his satisfaction with his agent. SaaS: Software as a ServiceSoftware distribution model in which a third-party provider hosts applications and makes them available over the Internet. Find out what JKQ means and how it is used? JKQ is used in the following field. There can be more than one meaning of JKQ, so look at all the meanings of JKQ one by one. NPS: Net Promoter ScoreMeasure customer experience and potential business growth. NSP: Network Service Provider A company that owns, sells, and operates Internet infrastructure and services. The main category Job Knowledge Quest is Business and the subcategory is not ranked. ROI: Return on investmentThe amount of money returned in relation to expenses.
BUQS: Blended Universal Queue SystemAlso known as a universal queue (or US for call center acronym), a BUQS integrates multiple channels for customer communication such as phone, email, chat, and social media. The meaning of JKQ is also explained above. By now, you may have an idea of the acronym, abbreviation, or meaning of JKQ. What does JKQ mean? is explained above. You may also wish for similar terms related to JKQ to learn more about them. This website contains various terms related to banking, insurance companies, automobiles, finance, mobile phones, software, computers, travel, school, college, study, health and other terms. EWP: Expected Wait TimeThe expected wait time for a client to speak or interact with a customer service representative. DMS: Document Management SystemThe system that contains each customer document needed to properly meet a customer`s needs. SCB: Skill-Based RoutingA strategy used by call centers to route customers to the best agent based on customer voice response (VRU). BPO: Business Process OutsourcingA method of outsourcing call center operations to third-party vendors.
Valor Global is a contact center BPO that offers cost-effective and robust support models, 24/7, bilingual, onshore and offshore ATA: Average Time to AbortThe percentage of incoming phone calls to a contact center that are dropped before connecting to an agent in real time. VPN: Virtual private network, typically used in a company to allow corporate users to share and send data over a private network. CTI: Computer Telephony IntegrationCTI is used in call center environments that handle a large number of incoming calls and help agents manage customer service requests in a data-driven approach. FCR: First call resolution, a key metric, FCR measures an agent`s ability to meet customer needs based on their initial interaction. This page is about the full form, long form, abbreviation, acronym and meaning of the respective JKQ term. JKNW – JKO – JKP – JKPCC – JKPR – JKR – JKS – JKSRTC – JKT – JKTK ASA: Average response speedTime required for a call center agent to answer a call from a customer. SLA: Meet Service LevelsThe Adherence service level is the service level objective defined by a customer in a BPO environment. CPD: Dollars per call, which is specific to agents working in the debt collection environment. The NPC is called call-in dollars. ACW: After the call, the WorkPost call works after the call ends. ASR: Automatic Speech RecognitionAutomatic speech recognition is software that asks the caller to answer certain questions in order to forward it to the appropriate agent.
RTA: Real-Time Membership RTA is a common practice in workforce management and compares officers` current work status against their expected hours of work. BIC: A premium product or call center in a particular market. VRU: Voice Response UnitAn automated answering system combined with hardware and software to navigate the call through a series of recorded messages. IVR: Interactive Voice ResponseA technology that allows a computer or technology to interact with people through voice or keyboard actions. CRM: Customer Relationship ManagementManages customer interactions with agents and/or companies, as well as data with current and potential customers.